The Hybrid Call Centre
The way we do business has changed. We’ve seen a shift from providing person-to-person service to relying more heavily on call centres. And now customer service representatives (CSRs) are working in a hybrid capacity. Which means they are taking calls both in the office and at home, and lots of CSRs are working from home full time. Call centres typically have a large workforce and transitioning them all to working from home is not easy, but there are plenty of opportunities to improve your customer service, strengthen relationships with your customers and boost your competitive edge.
The Frontline of Communications
Call centres are the frontline for engaging and serving your customers, so it’s absolutely crucial that you ensure your communication is crystal clear. You may have been on the phone to a call centre recently and struggled to hear and understand them, or maybe you even heard a dog barking in the background. The experience might have turned you off that company and made you seek out a different call centre. These are the unfortunate side effects of not having the right tools or technology. Luckily, Poly has you covered with headsets specifically designed for the needs of people working in call centres.
- WORKS WITH - Desk Phone + PC + Mobile
- UP TO 13hrs talk time
- 55-180m range
- WORKS WITH - Desk Phone
- Over head wearing style
- Up to 12 hrs talk time
- Up to 120m range
- WORKS WITH - Desk Phone
- 2 wearing styles incl.
- AMAZING value
- 7 hours talk time
- 100m wireless range